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The Eternal E-customer

How Emotionally Intelligent Interfaces Can Create Long-lasting Customer Relationships

By (author) Bryan Bergeron
Foreword by Ray Kurzweil
Format: Hardback
Publisher: McGraw-Hill Education - Europe, New York, United States
Imprint: McGraw-Hill Inc.,US
Published: 1st Dec 2000
Dimensions: w 163mm h 229mm d 24mm
Weight: 600g
ISBN-10: 007136479X
ISBN-13: 9780071364799
Barcode No: 9780071364799
The text helps readers get up to speed on the use of emotionally intelligent interfaces (EII). EIIs are driven by data from previous customer transactions to provide each client with the individual attention they deserve. The book explains how to create the infrastructure needed to support EIIs.

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