That the traditional British reluctance to complain about poor service is at last being overcome, is marked by the proliferation of ombudsmen schemes. This book is a practical guide for dissatisfied purchasers of financial services, and also for their advisers. The book covers all the independent complaints handling bodies in the financial sector, whether under the "Financial Services Act 1986", other statutes or purely voluntary arrangements. It explains the origins, membership and jurisdiction of each; sets out the complaints procedure to be adopted; summarizes the criteria applied by each and the possible outcomes of complaints. By commenting on the approach adopted in relation to the most common types of complaints, the author offers helpful advice to anyone submitting a complaint.