Offers professionals and organizations 101 ways to help managers develop leadership skills without traditional classroom training. Readers learn how to build a work environment that features a climate of trust, commitment and integrity; clarify goals; build knowledge bases; and apply leadership skills. Also emphasizes the importance of interpersonal communication skills and welcoming change in organizations. Offers managers self-motivation techniques and tools to tap creativity within themselves, their employees and customers. Packed with practical tactics that provide real-world opportunites to practice a variety of skills, it turns ordinary managers into real leaders able to guide people confidently and expertly through challenges ahead.