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The Quality Connection in Health Care

Integrating Patient Satisfaction and Risk Management

By (author) Lynne Cunningham
Format: Hardback
Publisher: John Wiley & Sons Inc, New York, United States
Imprint: Jossey-Bass Inc.,U.S.
Published: 12th Apr 1991
Dimensions: w 161mm h 238mm d 19mm
Weight: 451g
ISBN-10: 1555423329
ISBN-13: 9781555423322
Barcode No: 9781555423322
Based on the first national quantitative research study of its kind, this book outlines how to integrate quality health care, patient satisfaction, and bottom-line considerations. Lynne Cunningham shows administrators how to implement a system that satisfies both the patient's need for communication and caring and the physician's concern for high-quality clinical care - while having a positive financial impact on the hospital by reducing malpractice exposure. She offers specific advice on tracking and evaluating levels of quality, using quality as a positioning strategy, ensuring that the commitment to quality continues, and more.

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