When things go wrong on a holiday many people tend to let matters pass as they are often unsure about (or just don't know) their rights as a consumer. On most occasions knowing things like who and what to ask can help to resolve a situation quickly. This guide provides the kind of knowledge to give the power and confidence to get results. Published in Australia, this title offers useful ideas although some of the information is only appropriate to Australia. The book offers a hands-on guide with examples of how to handle a problem on the spot, sample letters, guidance on using industry mediation hearings, and the more serious action of court proceedings. It is divided into four easy-to-use parts: Part I provides a general guide to planning for a happy holiday with advice on how to avoid trouble while travelling while Part II introduces scenarios of the sorts of problems that could be encountered by travellers and offers helpful hints on how to deal with them.
Part III provides background information about consumer affairs with steps to take if you have a problem and Part IV offers information on the various agencies and organizations that play a part in the travel industry, and suggests how to ensure the best of service and assistance from them all. The book concludes with sample letters to help the reader get results with their travel problem, worksheets to help work out any claim against a travel provider and a comprehensive list of contacts for all the organizations described in the book.