Communication is an expensive waste of everyone's time...right? Some people think so. Most people also believe that good communication is easy. Others simply make it low priority. Yet, simple misunderstandings are often the biggest single cause of avoidable disputes and difficulties between people in business and between managements and their staffs. Everyone has something to say. So how do you go about getting your message across? Do you really know the people in your target audience well enough - and how do you know they're really listening? If they hear, will they understand what you mean to say? This handy book takes a look at different ways of message-giving in the business environment, from paper briefings for staff to self-accessed Internet downloads, and offers plenty of practical advice and guidance on how to get things right. It's a concise but thought-provoking read, written from a very practical and hands-on viewpoint. Make it a refresher for your own work or use it as a training aid. Good communication always saves you time and money!