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When America Does it Right

Case Studies in Service Quality

By (author) Jay W. Spechler
Format: Hardback
Publisher: Industrial Engineering & Management Press,U.S., Georgia, United States
Published: 30th Nov 1993
Dimensions: w 158mm h 230mm d 35mm
Weight: 998g
ISBN-10: 0898061008
ISBN-13: 9780898061000
Barcode No: 9780898061000

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