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Validating a Best Practice

A Tool for Improvement and Benchmarking

Format: Hardback
Publisher: Taylor & Francis Ltd, London, United Kingdom
Imprint: CRC Press
Published: 27th Jul 2020
Dimensions: w 256mm h 182mm d 22mm
Weight: 880g
ISBN-10: 036744397X
ISBN-13: 9780367443979
Barcode No: 9780367443979
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Synopsis
Sharing Best Practices across industries and functions is an accepted approach to continuous improvement. The Benchmarking trend of the 1990s has evolved with the help of competitive analysis, performance excellence awards, and other corporate recognition programs into an ongoing documentation of what works. Bob Camp introduced benchmarking against a Best Practice based on his work at Xerox in the 1980s. Case studies abound documenting Best Practice functions and processes. Some case studies use the words "Best Practice" without evidence that the process, results, or methods are, indeed, superior. What is missing is a comprehensive model for assessing and writing a Best Practice that provides sufficient information to use as an effective benchmark. This book provides that comprehensive model. Today's consumers expect products and services to be of high quality, reliable, and user-friendly. This is the result of years of continuous improvement and innovation by producers. Although many organizations strive for excellent results, there is still room for improvement. Unfortunately, leaders don't always have methods and tools to measure or assess that degree of excellence. If leaders could use a tool to discover how good their approaches and methods are, and how excellent their achieved results are, they could plan further improvements. The goal is to achieve excellent results. The tool described in this book guides leaders to achieve that excellence.

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"Much of the field of quality focuses on the unrelenting reduction of variation that is then documented and established as standard process or practice. Duffy and Van Nuland are visionaries in identifying
the critical need to reduce the variation that exists globally for companies trying to consistently establish Best Practices and for developing their "BEST" tool. This tool has the potential to become
the global standard for the way Best Practices are developed and compared, elevating the effective ness of this practice by an order of magnitude."



Bruce DeRuntz, PhD, FASQ, College of Engineering, Southern Illinois University, Director of SIU's Leadership Development Program

"This book is well written and much needed for organizations to assess and improve their processes. The BEST-method enables organizations to assess whether their processes contain the critical
elements that provide a good and ultimately BEST practice. This method helps users to identify key resources to enable process management and improvement, as well as connecting to the organization's strategies. No matter what industry or type of process is being evaluated, the BEST method can be effectively used. It provides an innovative approach to truly assess a BEST practice, encouraging
process, results, enablers, and formats."



Dr. Sandy Furterer, PhD, FASQ, CMQ/OE, LSSMBB, Associate Professor and Associate, Chair at the University of Dayton in the Department of Engineering Management, Systems
and Technology