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Synopsis
A Druid looks at quality control for product and service industries, amplifying from his earlier book Right first time . Some highlights: Quality is a religion, with the same trappings and pitfalls as other religions; humanity can be distorted, but not abolished, by managerial decree and organizatio New & Used
| Seller | Information | Condition | Price | |
|---|---|---|---|---|
 | - | New | £48.43 + FREE UK P & P |
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