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Understanding Emotional Intelligence

Strategies for Boosting Your EQ and Using it in the Workplace

By (author) Frances Kay, Neilson Kite
Format: Paperback / softback
Publisher: Kogan Page Ltd, London, United Kingdom
Published: 3rd Nov 2011
Dimensions: w 140mm h 216mm d 13mm
Weight: 286g
ISBN-10: 0749458801
ISBN-13: 9780749458805
Barcode No: 9780749458805
Emotional intelligence, more than IQ and technical know-how, gives a valuable competitive edge to organizations and is crucial to the success of individuals. Used to its full advantage, emotional intelligence can improve relationships with vital business contacts to achieve your desired outcomes, help you perform better at interview and job applications and improve your decision making on a day to day basis. By applying the principles of emotional intelligence to the working environment and describing familiar situations in jargon-free language, Understanding Emotional Intelligence will show you how to negotiate more effectively, develop leadership skills, develop an emotionally aware organisation, use EQ as a management strategy, manage relationships with colleagues and develop your self-confidence. Featuring ten traits of emotionally intelligent people and including advice on social networking and communication, Understanding Emotional Intelligence provides clear and realistic guidance in a common sense way, helping you to make radical changes in the way you approach people, life and work.

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"...[R]eplete with examples and case studies... a comprehensive source of insight and information... this exploration of emotional intelligence is interesting, enjoyable, and...enlightening." --Robert Moskowitz, New York Journal of Books