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Case Studies in Speech Analytics
Springerbriefs in Electrical and Computer Engineering / Springerbriefs in Speech Technology
By (author)
Jeffrey Gallino
Genres:
Natural language & machine translation, Signal processing, Human-computer interaction, Customer services, Speech recognition
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Synopsis
This is a non-technical introduction to speech analytics for speech technology professionals. It includes case studies from companies such as Microsoft, HSBC, British Gas, and Time Warner Cable, among others. The material is especially appropriate for professionals in call centers as well as for speech software developers and managers responsible for managing customer interaction analysis, and marketing analysis based on customer feedback. New & Used
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