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Quality on Trial

Bringing Bottom-Line Accountability to the Quality Effort

Format: Hardback
Publisher: McGraw-Hill Education - Europe, New York, United States
Imprint: McGraw-Hill Inc.,US
Published: 1st Jan 1995
Dimensions: w 224mm h 264mm d 41mm
Weight: 771g
ISBN-10: 0070305838
ISBN-13: 9780070305830
Barcode No: 9780070305830
Synopsis
Exposes the root cause of failure of quality initiatives, and offers advice for executives, managers, and employees seeking to link quality improvement to quantifiable bottom-line results. Discusses managing the quality review and supplier review processes, moving beyond customer satisfaction, and b

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